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Help Desk self-support tool available on my.case.edu

A self-service tool for assistance with technical problems is now available under the Help Desk tab on the Case portal. Users must log in with their network ID and password to http://my.case.edu in order to access the knowledge base, called RightAnswers. This powerful tool enables end users to solve many computer problems without having to open a help desk ticket. Users can also submit help desk tickets from within the interface if they cannot solve problems by themselves. In addition, the knowledge base contains many useful solutions for questions about popular software programs, including Microsoft Office. Be sure to check it out.
November 7, 2009

The ITS Help Desk is OPEN.

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2007-08-06
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2007-07-13
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News icon Help Desk self-support tool available on my.case.edu
2006-08-03
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