Internal Use
Security
Unable to Activate my Case Network ID
This problem can occur for several reasons:
1. Your account is already active. If you left the university and have returned recently or changed your status (for example from Student to Staff), you usually do not need to re-activate your account.
2. The registration form requires accurate information. If you are in the database as Christopher, and you enter Chris as your name, it will return an error. Also if your middle initial is not on record and you enter it, it will return an error. You should enter your name exactly as it appears in the University Directory.
3. You are not in the database yet. This happens sometimes with newly hired staff. Please wait at least three days after you are hired to try to activate your Case Network ID.
If you have tried all of the above, and are still unable to activate your Case Network ID, please call the help desk at (216) 368-HELP.
Users who have been Quarantined
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